Study and writing skills (page 66 -67)

STUDY SKILLS
2b Find examples of the features in the extracts
 

Contractions	Text 2: I’ll Text 4: I’ll
No contractions	Text 1: it is Text 3: I will, I would Text 5: Martin Scwartz will prepare (Note: we don’t normally contract a person’s name and will in either informal or formal texts)
Passive contructions	Text 1: It is recommended, are contacted, informed, should be arranged Text 5: was approved
Phrasal verbs	Text 2: get back, find out, Text 4: firm up
Longer words instead of shorter, more common ones	Text 1: therefore (so), option (choice, idea) , improve (make / get better), morale (happiness), recommended (it’s a good idea), informed (told), requirements (what we need), Text 3: unfortunately (sorry, but), unable (can’t), attend (come to), due to (because of), previous (earlier), engagement (meeting, plan), however (but), grateful (pleased)
Direct questions	Text 2: can you find out what…?
Missing out words	Text 1: March / April (March or April) Text 4: got /I / we got) Text 5: for next meeting (for the next meeting) Prepare detailed budget (prepare a detailed budget) (Note: the formal texts are missing words because they are written in note form – this does not make them less formal.)

WRITING SKILLS
 4. Logical order for writing emails

• Who ... 
• Register
• Information
• Type
• Edit
• Send

5 Look at the phrases below and ...

1. Got your message on ...
2. I have some good news about ...
3. I regret to inform you ...
4. I would be grateful if you could ...
5. I can't make it as ...
6. If I can help in any way, please contact me again. 
7. Please find attached ...
8. Speak to you / See you soon.

6a Change the parts in bold from formal to neutral register. 

• I am writing to advise you of = I am writing to tell you about a new development...
• I am delighted to inform you that = I have some good news about shopping at Shoes 4U (or any reasonable and accurate answer)
• I would be grateful if you could take = Could you possibly take ...
• I look forward to hearing from you soon = Looking forward to hearing from you soon. 

6b Change the parts in bold from informal to formal register.

•  Got your email on Friday = With reference to your email of last Friday
• Sorry, but I can't make it = I would like to apologise for not being able to attend but...
• Please let Mark know = I would be grateful if you could let Mark know
• Please feel free to call / mail me again if you need any more help = If you need further help, please do not hesitate to contact me again
• Speak to you soon = I look forward to hearing from you in the near future